SimpleSwap shows a 4.2 Trustpilot score from 2,650 reviews; Changelly has 4,598 reviews, but Trustpilot hides its score
On Trustpilot in October 2026, SimpleSwap has a TrustScore of 4.2 from 2,650 reviews, 81% of them five-star over the last 12 months. Changelly's profile lists 4,598 reviews, but Trustpilot shows that its rating is unavailable due to a breach of Trustpilot's guidelines, so there is no score to compare.
Trustpilot side by side
What do the numbers say?
- SimpleSwap: 4.2 (Great) from 2,650 reviews. 249 reviews came in over the last year, and SimpleSwap replies to 100% of negative reviews.
- Changelly: 4,598 reviews. Trustpilot states that the rating is unavailable due to a breach of its guidelines; the page does not show a TrustScore.
SimpleSwap's one-star reviews cluster around the same situations seen across instant exchanges: a swap paused for a compliance check, a floating rate that moved before execution, a deposit sent on the wrong network. A fixed rate exists for the second.
How does support compare?
SimpleSwap- 24/7 live chat on the website and in the app.
- 4-minute average first response, as SimpleSwap states.
- Help centre, email and order tracking.
- A personal manager on Telegram at Gold and Platinum.
Changelly- 24/7 live chat.
- Email and ticket submission.
- Help Center with FAQ sections.
- Mobile app in 12 languages.
How widely are they used?
- 6,000+partner products running SimpleSwap's swap enginesimpleswap.io
- 840+partners Changelly lists on its about pagechangelly.com
- 2018SimpleSwap Trustpilot profile sincetrustpilot.com
- 2015Changelly launch, with 30 cryptocurrencieschangelly.com
SimpleSwap's partner list includes the Exodus and Tangem wallets, Ellipal, Cake Wallet and Tonkeeper.
More comparisons
Questions
What is SimpleSwap's Trustpilot rating?
4.2 (Great) from 2,650 reviews in October 2026, with 81% five-star reviews over the last 12 months.
Why can't I see Changelly's Trustpilot score?
Trustpilot shows that Changelly's rating is unavailable due to a breach of its guidelines. The profile still lists 4,598 reviews.
Which has faster support, SimpleSwap or Changelly?
SimpleSwap states a 4-minute average first response in its 24/7 live chat. Changelly offers 24/7 live chat, email and tickets and does not publish a response time.